Photo Upload Failed on SSC Portal — How to Fix
Getting a “photo upload failed”, “invalid file format”, or “file size too large” error on the SSC exam portal is one of the most common problems during online registration. This guide explains exactly why it happens and how to fix it in under 2 minutes.
Common SSC Photo Upload Errors
- ✕
"File size exceeds 20KB limit" - ✕
"Invalid file format — only JPG/JPEG accepted" - ✕
"Photo upload failed, please try again" - ✕
"Image dimensions too small" - ✕
"File corrupted or unsupported"
Step-by-Step Fix
Check the file format
Open your photo file. If it ends in .png, .heic, .webp, or anything other than .jpg/.jpeg — convert it first using our PNG to JPG converter.
Compress to 20KB
Use our SSC Photo Compressor (20KB) to compress your JPEG photo to exactly 20KB. This takes under 1 second and runs in your browser.
Verify the file size
After downloading, use our Image Size Checker to confirm the output is exactly within the 18–22KB range. Do not guess — verify.
Upload on Chrome
Open the SSC portal in Google Chrome (not Firefox or Edge). Clear cache if needed (Ctrl+Shift+Delete). Upload the verified 20KB JPEG.
Tools You Need
SSC Photo Requirements at a Glance
| Requirement | Photo | Signature |
|---|---|---|
| Format | JPEG / JPG only | JPEG / JPG only |
| File Size | Maximum 20KB | Maximum 10KB |
| Dimensions | 200×230 pixels (recommended) | 140×60 pixels (recommended) |
| Background | White / Off-white | White paper |
| Age of Photo | Within 3 months | Recent |
Frequently Asked Questions
Common questions about using this tool — answered.
The SSC portal only accepts JPEG/JPG files. If your photo is PNG, HEIC (iPhone), WebP, or any other format, it will be rejected. Convert to JPG using our PNG to JPG or WebP to JPG converter, then compress to 20KB.